How many of us actually ask our suppliers if we can help them?  One of the areas Block 5 prides ourselves on is our client and customer relationship building.

Block 5 is an excellent mediator between our clients and their service providers, helping to cultivate working relationships and encourage optimal results. Recently, the Block 5 team facilitated a meeting between one of our clients and the cleaning company that services their building. After discussing various topics regarding the scheduling of areas and other standard items, Block 5 asked the cleaning supply representatives if we, on behalf of our client, could implement any changes within the business to help them in the execution of their service. Following a moment of stunned silence, they exclaimed that they had never been asked that question by a client before and how refreshing it was to receive the consideration. It seems apparent that there are several of the cleaning supply clients that underestimate the value of culturing a strong relationship.

There are many benefits of cultivating a strong relationship with all suppliers you engage, regardless of the service they provide. Block 5 has seen that a strong relationship will produce higher standards of service delivery, and often encourage the supplier to go “above and beyond” to ensure all of your needs as the client are being met. This seems fairly straight forward, however is so often overlooked.

What do we need to do to be seen as a good customer?

There are a number of areas that require fairly minimal effort that will promote a stronger positive relationship with your suppliers.

• Don’t be afraid to ask the question - Can we do anything differently that will assist you in your service?
• Hold regular meetings - Regularly meet with your suppliers to ensure effective communication lines are maintained. Discuss what is working well, not working well or can be done differently?
• Recognise good work - Everyone likes to be appreciated. When your supplier delivers consistently to high standard or goes “above and beyond”, ensure this effort is recognised and where possible, rewarded.

Through effective communication and making a conscious effort to be a good client, accomplishing a high standard of service and great end results for all stakeholders is guaranteed.

Published by Russell Brooks, Procurement Specialist at Block 5 Consulting